Returns

You must always ask first approval from us to send an product back. In this case we know what to expect and can track it also, so an package is not lost. Also in some cases you are not allowed to send it back without to be sure there are cost that you have to pay and for which we want to be sure you agree. After approval you will receive the adress to send your package to and also an Return authorisation form, which you should enclose in the package. After we receive the package we will contact you within 2-3 workingdays in case there is something wrong. In case you are returned your money back (14 day policy) than we will send it back to your bankaccount within 2 weeks period. Please take in mind, you need first an confirmation before you send your product back and an return form. If a package is lost and not delivered at our adress (PO box and website adress is not the return adress), the customer is fully responsible. 
If wear or damage has occurred to the product or its packaging and therefore declined in value, then we are entitled to offset the damage with the refunded amount. This damage must have arisen because the consumer has done more for the product than is needed to assess whether he wants to keep it and to check the main features. Unnecessary rupture or packaging is missing in the return.